At TruHealth Solutions, we understand that personal or work-related challenges can affect anyone at any time. Our Employee Assistance Program (EAP) is designed to offer confidential counselling and support services to employees and their family members. We provide a wide range of assistance to help individuals navigate difficult periods, enhancing overall mental health and workplace productivity.
An Employee Assistance Program (EAP) is a confidential support service provided by employers to assist employees and their immediate family members. It helps address personal or work issues that may impact mental health, wellbeing, and job performance. Our EAP counselling services cover a wide range of concerns, offering professional help when it’s needed most.
Navigating workplace safety regulations across Australia requires more than just managing physical hazards. Australian Work Health and Safety (WHS) regulations now mandate that employers proactively assess and mitigate psychosocial risks, including excessive job demands, remote isolation, poor workplace support, and workplace bullying. Failing to address these psychological hazards not only compromises staff well-being but also exposes organizations to significant legal liabilities and severe compliance penalties.
At TruHealth Solutions, our comprehensive occupational health and safety solutions extend beyond reactive crisis care. Based in Brisbane, our team conducts specialized WHS Psychosocial Compliance Audits designed to help organizations build safer, healthier work environments. We evaluate organizational risk factors to deliver actionable, evidence-based mitigation strategies.
Integrating proactive risk management with our accredited EAP services creates a robust defense against employee burnout, psychological injury claims, and costly staff turnover. By addressing systemic workplace stress factors before they escalate into acute mental health crises, employers fulfill their legal duty of care while fostering an empowered, resilient workforce. Partnering with TruHealth Solutions ensures your leadership team stays compliant with evolving state legislation while championing workplace mental health across every level of your business. Contact our clinical safety team today to schedule your organization’s psychosocial risk assessment.
Assistance with stress management, anxiety, depression, and other mental health concerns.
Support for those struggling with substance abuse or dependency issues.
Help navigating familial conflicts, marriage breakdowns, and parenting challenges.
Advice and strategies for managing financial stress and planning.
Compassionate care following bereavement or critical incidents.
Guidance on handling work-related stress, performance issues, and career transitions.
Our counselling services are delivered by qualified professionals who provide empathetic and practical support in a safe environment.
EAP counselling is a short-term, problem-solving service typically involving a few sessions aimed at resolving immediate issues. If longer-term or specialized services are needed, the EAP counsellor can facilitate referrals to appropriate community resources.
EAP services cover a broad spectrum of issues, including but not limited to:
We provide a variety of training sessions and workshops to support employee wellbeing:
Stress Management Techniques: Learn practical methods to handle stress effectively.
Workplace Conflict Resolution: Develop skills to manage and resolve conflicts amicably.
Drug and Alcohol Awareness: Educate staff on the impacts of substance use.
Mental Health Awareness: Promote understanding and reduce stigma in the workplace.
Effective Communication Skills: Enhance interpersonal skills for better teamwork.
Resilience Building: Strengthen the ability to cope with change and adversity.
Our programs are interactive and tailored to meet the specific needs of your organisation.
We encourage a proactive approach to health with our wellness initiatives:
Toolbox Talks – Short, informative sessions on health, safety, and wellbeing topics.
Monthly Health Flyers – Distribute valuable information promoting healthy lifestyles.
Wellness Calendars- Plan and highlight activities that engage employees in their wellbeing journey.
These activities help create a positive work environment where employees feel supported.
Confidential Support: Assurance of privacy encourages individuals to seek help.
Improved Mental Health: Professional assistance leads to better coping strategies and resilience.
Enhanced Wellbeing: Addressing personal challenges promotes overall life satisfaction.
Accessible Services: Multiple channels make it easier to reach out when needed.
Our EAP counselling empowers employees to take control of their wellbeing.
Investing in an employee assistance plan demonstrates a commitment to your team’s wellbeing.
As leading employee assistance program providers in Australia, we offer:
We are committed to providing high-quality, confidential support that makes a real difference.
To ensure our EAP services are accessible to all employees and their family members, we offer multiple ways to connect:
Face-to-face counselling at locations convenient for you.
Dedicated 1300 Number. Access confidential support services 24/7.
Immediate support via live chat.
Online sessions from the comfort of your home.
Truhealth Solutions offers innovative tools to complement EAP services, such as the app for appointment booking, health metrics tracking, and accessing health insights. Their customer portals provide a centralized platform for booking appointments, accessing resources, and promoting services internally.
We assist you every step of the way to integrate the EAP into your workplace seamlessly.
We provide a dedicated 1300 number for your organisation.
We supply brochures, posters, and wellness calendars to inform employees.
We offer sessions to help leaders recognise when support may be needed.
Roll out the program with our support to ensure a smooth implementation.
Our goal is to make support readily available whenever and however it’s needed.
Counselling appointments are available at times that suit employees.
We provide prompt support following critical incidents or urgent needs
Choose from in-person, phone, online, or live chat options.
We recognise that each organisation is unique. Our services can be customised to:
By tailoring our EAP services, we ensure they are relevant and effective for your team.
We are dedicated to providing high-quality support that respects individual needs.
Our team includes experienced professionals with diverse expertise.
Each employee has access to five counselling sessions per year, with flexibility for more if needed.
Sessions are conducted in a safe, private setting.
Our comprehensive approach ensures individuals receive the support they need.
If specialised assistance is required, we help connect individuals to appropriate services.
Access to resources and information that complement counselling sessions.
We help create an environment where seeking help is encouraged and normalised.
These workshops enhance the overall effectiveness of the EAP by addressing common challenges.
TruHealth EAP is not a crisis provider and will encourage any employee to seek help or will refer on to appropriate authority if required. If more extensive support is needed, EAP counsellors can help identify and refer to specialised services in the community. These services might be free or offered on a sliding fee scale. Some costs may be reimbursed through group health plans, which may require a referral from a medical physician.
We believe in providing value and flexibility to suit your organisation’s budget.
Our team works with you to develop a plan that aligns with your financial considerations.
We leverage technology to make our support services more accessible.
Your privacy is our priority, and we adhere to all relevant regulations and standards.
These reports help you see the value of the EAP and guide decision-making.
Our aim is to provide the most effective support possible.
Our workshops are designed to enrich your workplace environment.
We strive to make our training both informative and engaging.
We are dedicated to maintaining excellence in all we do.
Adherence to industry standards ensures high-quality services.
Counsellors and trainers with appropriate credentials and experience.
Upholding confidentiality and professional ethics in all interactions.
This commitment ensures our services remain relevant and effective.
Our team stays current with new developments in the field.
Regularly updating programs to reflect the latest insights.
TruHealth Solutions is a leading provider of Employee Assistance Program services in Australia. We are dedicated to supporting the mental health and wellbeing of employees and their family members. Our team of experienced professionals is committed to delivering high-quality, confidential support that makes a real difference in people’s lives.
Enhancing your workplace with our comprehensive EAP services is a positive step toward a healthier, more productive organisation. By providing confidential counselling and support services, you show your employees that their wellbeing matters.
Ready to learn more about how our Employee Assistance Program can benefit your organisation?
Psychosocial hazards are workplace factors that can cause psychological or physical harm. Common examples include excessive workloads, unrealistic deadlines, lack of role clarity, isolated working conditions, poor organizational change management, and workplace bullying or harassment. Modern WHS regulations mandate that employers manage these hazards with the same diligence as physical safety risks.
During an audit, our occupational health specialists assess your workplace culture and existing health policies. We gather data through anonymous staff surveys and management consultations to identify systemic psychological hazards. You then receive a detailed report outlining your compliance standing along with actionable, evidence-based recommendations to mitigate identified risks.
No. Strict clinical confidentiality is maintained at all times. EAP sessions and survey data gathered during risk assessments are strictly anonymized. Employers receive aggregated, high-level reporting on organizational risk trends and program utilization rates without any identifying personal or medical information.
While a psychosocial risk audit helps employers identify and eliminate structural workplace stressors, Employee Assistance Programs (EAP) provide confidential, individual clinical support for employees experiencing personal or professional distress. Combining both creates a complete safety framework, addressing root organizational causes while offering immediate care for individual mental health needs.
Yes. We deliver occupational health and compliance services across urban centers like Brisbane as well as remote regional sites across Queensland and NSW. Our flexible service delivery includes both on-site consultations and mobile or telehealth options tailored to high-risk industries like mining and manufacturing.
Booking your appointment with us is quick and easy. Simply select whether you are making an individual booking or booking on behalf of a company, and follow the step-by-step prompts to choose the services and times that suit you best.
Booking your appointment with us is quick and easy. Simply select whether you are making an individual booking or booking on behalf of a company, and follow the step-by-step prompts to choose the services and times that suit you best.
I am booking an appointment for myself.
I’m booking on behalf of my company or employees.
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Booking your appointment with us is quick and easy. Simply select the service you require to get started.
Booking your appointment with us is quick and easy. Simply select the service you require to get started.
